The Helmsman family includes over 40 employees, all committed to personal service, and our After Sales Service department is no different.
When we sell, manufacture, or install a Helmsman product, we do so with the intention of making the products life cycle as long as possible. Not only is this by using the best quality and most suitable materials for the job, but also by providing a fantastic after sales service for the lifetime of your product. Our service department can help with a range of requests, from Ad Hoc repairs to regular maintenance contracts.
Here when you need us.
Our service team consists of a highly skilled set of engineers, customer coordinators and maintenance workers to keep your lockers and cubicle products working to their highest performance, for as long as possible. This isn’t limited to a service contract. We are here if you need us after sales, manufacture and/or install.
Additionally, our service team can help with not only our own Helmsman products, but with other manufacturers products too. From minor repairs to replacement doors, or even complete refurbishments. For example, take a look at our lock replacement case study at Riverside Leisure Centre.
What do we offer?
As Helmsman is the whole package, with a design, manufacturing, installation and after sales service team, we can provide a range of after sales options and support.
Should you need replacement doors, we can manufacture and supply Solid Grade Laminate (SGL) doors, metal doors, and even doors to fit most other manufacturers products. We can colour match to your existing scheme, or supply doors of all shapes and sizes, from full length one compartment lockers to Z lockers, all the way through to 20 compartment doors for garment dispensers.
Lost your key?
Whilst we have the ability to help with the big repair jobs, the majority of the time all you’ll need us for is broken or missing keys, accidental or deliberate damage, or misuse. We can supply replacement parts for all components from keys to locker numbers, locks, discs, and fobs for both lockers and cubicles. We stock a variety of replacement parts for immediate delivery, however even if we don’t have your particular request in stock, our service team can locate, order and ship to you in no time at all.
For more info on our Accessories and replacement parts, click here, call our service department on 01284727626 or email the team at service@helmsman.co.uk
